Privacy Policy
Last Updated: February 10, 2025
At Twello, we take privacy seriously. This policy explains what information we collect, how we use it, and your rights. If you have questions, please contact us.
What This Privacy Policy Covers
This policy outlines how we handle personal data collected when you access or use our services. “Personal data” refers to information relating to an identifiable individual under applicable data laws.
Information Collected Automatically
Data Analytics
We use Google Analytics to understand how users interact with our website (e.g., device type, time on page, referring site). This data is anonymous and not combined with personally identifiable information.
You may opt out at the Google Analytics opt-out page or by disabling cookies in your browser.
Cookies
We use cookies and similar technologies to personalize your experience. These may include:
- Session cookies (expire when you close your browser)
- Persistent cookies (remain until deleted)
You can manage cookies through browser settings. Disabling them may affect site functionality.
Information You Provide
- Name
- Email address
- Company name
- Work address (optional)
We do not collect phone numbers, personal health information, or identifying data from onsite wellness sessions unless explicitly provided by the client for coordination purposes.
How We Use Your Information
- Communicate with you and provide support
- Manage bookings and scheduling
- Send marketing (only if you’ve opted in)
- Improve and personalize our services
We do not use personal data for AI training or third-party marketing. If we want to use your data for a new purpose, we’ll ask for your explicit consent.
Third-Party Services & Data Storage
We work with trusted providers who support our operations:
- Uscreen – hosts Twello On-Demand+
- Zoom – used for virtual sessions
- Google Drive – securely stores session registration data
- Mailchimp – email communications
- Tally & Typeform – intake forms and surveys
- Stripe & PayPal – secure payments
These providers have their own privacy policies and comply with data protection regulations. We ensure appropriate security measures are in place.
Data Sharing & Disclosure
We never sell or rent your personal data. Data may be shared only:
- With service providers (see above)
- To comply with legal obligations
- To respond to lawful requests or protect our rights
- As part of a business transfer (e.g., merger)
International Users & GDPR Compliance
If you’re in the European Union, you have GDPR rights:
- Access, correct, or delete your information
- Restrict or object to certain uses
- Request data portability
- File a complaint with a supervisory authority
To exercise these rights, contact us at hello@trytwello.com.
Third-Party Links
Our services may link to external websites not controlled by Twello. We are not responsible for their privacy practices. Please review their policies separately.
Policy Updates
We may update this Privacy Policy periodically. The latest version will always be posted here. Continued use after changes means you accept the updated policy.
Contact Us
If you have questions about this policy, contact us:
Twello Solutions Inc.167 Madison Avenue, Suite 205
New York City, NY 10016
Phone: 646-859-8485
Email: hello@trytwello.com
Quick FAQ
Does Twello sell personal data?
No, we do not sell or rent personal data. We only share with trusted providers to deliver our services.
What information does Twello collect?
We may collect your name, email, company name, and optional work address. We do not collect phone numbers or health data.
What are my GDPR rights?
You have the right to access, correct, delete, restrict, or object to processing of your data, and request portability. Contact us to exercise these rights.
How can I contact Twello about privacy?
Email hello@trytwello.com or call 646-859-8485.