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Privacy Policy

Last Updated: January 26, 2023

At Twello, we take the privacy of our users seriously and are committed to protecting their personal information. In this policy, we will explain what information we collect, how it is used, and the steps we take to ensure its security. We encourage you to read this policy in its entirety to fully understand our practices and procedures regarding your personal information. If you have any questions or concerns, please do not hesitate to contact us.

What this Privacy Policy Covers

This Privacy Policy outlines the handling of Personal Data collected when accessing or utilizing our Services. Personal Data refers to any information that pertains to an individual, including information defined as “personally identifiable information” or “personal information” under relevant data privacy laws, regulations, or rules.

Information Collected Automatically:

Data Analytics: 

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect information about how users interact with our Services. Google Analytics uses cookies, small text files placed on your device, to collect and analyze information such as browser type, time spent on the Services, pages visited, and demographic information. 

The information collected by Google Analytics is used to improve our Services and provide a better user experience. This information is also used to create reports about the use of our Services. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. 

You can opt-out of Google Analytics by visiting the Google Analytics opt-out page and installing the add-on for your browser. You can also opt-out of Google Analytics by disabling cookies on your browser. However, please note that this may affect your ability to use certain features of our Services. 

We do not combine the information collected through the use of Google Analytics with personally identifiable information. 

Google’s privacy policy is available at https://policies.google.com/privacy.

Cookies:

We use cookies and similar technologies, such as web beacons, to collect information about your use of our Services. Cookies are small text files that are placed on your device by a web server and can be read by a web server in the domain that placed the cookie. We use cookies to remember your preferences, track usage of our Services, and to personalize your experience.

We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Services, but your ability to use some features or areas of our Services may be limited.

 

Information We Collect About You:

We will collect and process the following personal information about you:

  • Name
  • Email
  • Mobile
  • Work Address

 

How We Use Your Information: 

We will use the information that we collect about you for the following purposes:

  • Marketing/ Promotional
  • Support
  • Manage customer order
  • Service providers. For example, we may use analytics service providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support.
  • Advertising partners. We receive information about you from some of our service providers who assist us with marketing or promotional services related to how you interact with our websites, applications, products, services, advertisements or communications.

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

 

How We Share Your Information:

Service Providers/Hosts: 

Any information that is collected from our users, such as personal data or usage data, is kept confidential and only shared with service providers who are necessary for the operation of our services. These service providers are bound by confidentiality agreements and are only allowed to use the information for the specific purposes for which it was shared. We also implement strict security measures to protect user information from unauthorized access or disclosure. We do not sell or share any user information with any other third parties, unless required by law. 

Advertising Partners:

In order to deliver advertisements that are more relevant to you, both on and off our Website, third parties (such as ad networks) may use cookies and other technologies to collect information about how you use our Website and other Websites (such as the web pages you visit and your response to ads). 

Business Transfers:

If we go through a merger, acquisition, bankruptcy, or other transaction in which that third party takes over control of our business, all of your Personal Data that we collect might be transferred to that third party (in whole or in part). We will use reasonable efforts to let you know if one of these things happens before your information is subject to new privacy and security policies and procedures.

 

Additional Information About Our Website:

Third-Party Links:

Our Service may contain links to other Website or apps that Twello does not own or operate. Except as provided herein, we will not provide any of your personal information to these third parties without your consent. We provide links to third party Website or apps as a convenience to the user. These links are not intended as an endorsement of or referral to the linked Website or apps. The linked Website or apps have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully. We do not have any control over such third-parties, and therefore we have no responsibility or liability for the manner in which they operate such linked Website or apps.

 

Changes to this Privacy Policy: 

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We, therefore, recommend that you periodically review this page.

 

Contact Information: 

Please do not hesitate to contact us at Twello Solutions, Inc. if you have any questions or concerns about this Privacy Policy, the methods in which we collect and use your Personal Data, your options, or your rights regarding such use.