Privacy Policy

At Twello, we take the privacy of our users seriously and are committed to protecting their personal information. This policy outlines what information we collect, how it is used, and the steps we take to ensure its security. We encourage you to read this policy in its entirety. If you have any questions or concerns, please contact us.

What This Privacy Policy Covers

This Privacy Policy outlines the handling of personal data collected when accessing or using our services. “Personal data” refers to information that relates to an identifiable individual, as defined under applicable data privacy laws and regulations.

Information Collected Automatically

Data Analytics

We use Google Analytics to collect insights on how users interact with our website. Google Analytics uses cookies to collect information such as device type, browser, time spent on pages, and referring websites. This data helps us improve our services and user experience.

You may opt out by visiting the Google Analytics opt-out page or disabling cookies in your browser settings.

We do not combine analytics data with personally identifiable information.

Cookies

We use cookies and similar technologies to personalize your experience and track usage. These may include session cookies (which expire when your browser closes) or persistent cookies (which remain until deleted). You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our services.

Information We Collect

We may collect and process the following information:

• Name
• Email address
• Company name
• Work address (optional)

We do not collect personal health information or phone numbers. We also do not collect identifying data from participants in onsite wellness sessions unless explicitly provided by the client for coordination purposes.

How We Use Your Information

We use your personal data to:

• Communicate with you and provide customer support
• Manage bookings and scheduling for wellness services
• Send marketing communications (only if you’ve opted in)
• Improve and personalize our services

We do not use personal data for training AI models or unrelated third-party marketing. If we ever wish to use your data for a new purpose, we will request your explicit consent.

Third-Party Services & Data Storage

We work with trusted third-party providers who support our operations. These may include:

• Uscreen – Hosts Twello On-Demand+, where users create accounts using email and a secure password
• Zoom – Used for virtual sessions, where participant names and emails may be collected for access and scheduling
• Google Drive – Used for securely storing session registration data
• Mailchimp – Used for sending email communications to subscribed clients and participants
• Tally and Typeform – Used for intake forms and feedback surveys
• Stripe and PayPal – Used for secure payment processing

These service providers maintain their own privacy policies and comply with data protection regulations. Twello ensures that all third-party vendors we use have appropriate security measures in place.

Data Sharing & Disclosure

We do not sell or rent your personal data. We may share data with third-party service providers for the purposes listed above. In rare cases, we may disclose data:

• To comply with legal obligations
• To respond to legal requests or protect our rights
• As part of a business transfer (e.g., merger or acquisition)

International Users & GDPR Compliance

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to:

• Access, correct, or delete your personal information
• Restrict or object to certain uses of your data
• Request data portability
• File a complaint with a supervisory authority

To exercise your rights, please contact us at hello@trytwello.com.

Third-Party Links

Our services may link to external websites not controlled by Twello. We are not responsible for the privacy practices of these websites. We recommend reviewing the privacy policies of any linked services you choose to interact with.

Policy Updates

We may update this Privacy Policy from time to time. The most current version will be posted on this page. Continued use of our services after changes go into effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

Contact Us

If you have questions about this policy or how we handle your personal data, contact us anytime:

Twello Solutions Inc.
167 Madison Avenue, Suite 205
New York City, NY, 10016
📞 646-859-8485
📧 hello@trytwello.com